We encourage you to read all of the information and check the detailed measurements before purchasing, as we are currently unable to resell pieces once returned.

If you are partially returning the order, Norlha does not refund the shipping costs.

Norlha does not refund any import taxes and duties incurred. This cost may be recoverable by contacting your local customs office directly.

Please do not hesitate to contact us if you have any questions contact@norlha.com

For returns, the customer must return products in original condition, within 14 days of receipt of your order. Once received and upon inspection of returned product, Norlha will reimburse the product costs. Please note, Norlha does not refund any import taxes and duties incurred.

The customer is responsible for return shipping costs as well as covering any additional taxes and duties that may be incurred for shipping to one of our returns locations - to reduce this cost for customers, Norlha has set up regional return outlets in various global locations:

Asia – Beijing, China.

USA – Seattle, Washington.

UK – London, United Kingdom.

France – Paris, France.

All other European customers return shipping to Switzerland.

All other global customers may return shipping to the closest location above. 

For any questions regarding orders, please email contact@norlha.com