On placement of an order and receipt of that order by Norlha, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Norlha reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact contact@norlha.com. We will always make our best efforts to accommodate requests for expedited processing.
Possibly! Please contact us at contact@norlha.com and we will do our best to help you with your order.
We accept Mastercard, Visa, American Express, Discover, and PayPal.
Once your order ships, you will receive an email with a tracking number within three business days that will allow you to monitor the shipment of your order.
Each item of clothing has it's own measurements which you can find linked on the product page. Please note that we are only able to make approximately 300 pieces of clothing a year and so we encourage you to clearly check the measurements before purchasing.
If you have any questions then please do not hesitate to contact us contact@norlha.com
We are sometimes able to make pieces in the current collection to your specific measurements.
Unless otherwise stated, more than one promotional code cannot be used at the same time.
Shipping
Norlha offers worldwide shipping through both SF Express and DHL, direct from our Atelier on the Tibetan Plateau to you.
Kindly note:
Norlha ships to the shipping address provided by the customer. Norlha is not responsible for lost or missing orders due to an incorrect shipping address provided. Norlha cannot ship to PO Boxes. Shipments returned to Norlha as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
Please note that customs and duties will be paid by the customer.
Because Norlha’s Atelier is located in the remote village of Ritoma on the Tibetan Plateau, please allow two weeks for shipping. We hope that your order arrives before this.
Tracking notifications will be sent within 3-5 business days after your order placement.
Returns and Exchanges
Please note, we only make approximately 300 pieces of clothing a year and once returned we are currently unable to resell them. We encourage you to read all of the information and check the measurements before purchasing. Please do not hesitate to contact us if you have any questions contact@norlha.com
For returns, the product must be in it's original condition. Norlha will reimburse the product costs. These costs will be reimbursed upon inspection of returned product. The customer is responsible for any customs cost, this cost may be recoverable by contacting your local customs office directly. The customer is responsible for return shipping costs - to reduce this cost for customers, Norlha has set up regional return outlets in various global locations:
Asia customers return shipping to Beijing, China.
USA customers return shipping to Seattle, Washington.
UK customers return shipping to London, United Kingdom.
Europe customers return shipping to Paris, France.
All other global customers may return shipping to closest location above.
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Instagram Giveaway T&Cs
While stock lasts. You must be over 18. No purchase necessary to enter. The competition closes on May 3rd 2021 at 11.59pm GMT and the winner will be contacted on 4th May 2021. The winner will be notified within 24 hours of competition closing. Costs of shipping will be covered by Norlha. This competition is not affiliated with Instagram.
