Upon placement of an order and receipt of that order by Norlha Textiles, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number. Norlha Textiles reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact contact@norlha.com. We will always make our best efforts to accommodate requests for expedited processing.
Possibly! Please contact us at contact@norlha.com and we will do our best to help you with your order.
We accept Mastercard, Visa, American Express, Discover, and PayPal.
Once your order ships, you will receive an email with a tracking number within three business days that will allow you to monitor the shipment of your order.
You can find the size information on the product descriptions.
We are often able to make pieces in the current collection to your specific measurements, and sometimes in different fabrics. Custom orders start at an additional 20%. Please note, custom orders are non-refundable.
Unless otherwise stated, more than one promotional code cannot be used at the same time.
Shipping
Norlha offers worldwide shipping through both SF Express and DHL, direct from our Atelier on the Tibetan Plateau to you.
* Hats: Kindly note due to the dimensions of our hats, our current shipping carriers charge a higher fee when hats are included.
Kindly note:
Norlha ships to the shipping address provided by the customer. Norlha is not responsible for lost or missing orders due to an incorrect shipping address provided. Norlha cannot ship to PO Boxes. Shipments returned to Norlha Textiles as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.
Please note that all customs and duties will be paid by the customer.
Order by the 7th December for guaranteed delivery in time for Christmas day.
Because Norlha’s Atelier is located in the remote village of Ritoma, please allow two weeks for shipping. We hope that your order arrives before this.
Tracking notifications will be sent within 3-5 business days after your order placement.
Returns and Exchanges
Product must be in original condition. Norlha will reimburse original shipping and product costs. These costs will be reimbursed upon inspection of returned product. Customer is responsible for any customs cost. This cost may be recoverable by contacting your local customs office directly. Customer is responsible for return shipping. To reduce this cost for customers, Norlha has set up regional return outlets in various global locations:
Asia customers return shipping to Beijing, China.
USA customers return shipping to Seattle, Washington.
Europe customers return shipping to London, United Kingdom.
All other global customers may return shipping to closest location above.
Cleaning & Care
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Instagram Giveaway T&Cs
While stock lasts. You must be over 18. No purchase necessary to enter. The competition closes on May 3rd 2021 at 11.59pm GMT and the winner will be contacted on 4th May 2021. The winner will be notified within 24 hours of competition closing. Costs of shipping will be covered by Norlha. This competition is not affiliated with Instagram.
